Tracking and definitions
We review how important actions are measured and what counts as a conversion. An enquiry, a click on a phone number and a completed sale mean different things, so they should be clearly identified in the reporting.
Know what your numbers can tell you.
We help Bristol businesses make sense of website and marketing performance, starting with whether the data is recording the customer actions that actually matter.
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A dashboard can contain plenty of numbers and still leave you unsure what to do next. We begin with the questions your business needs answered: where enquiries come from, how shoppers reach an order or which activity merits more investment. Those questions give the analysis its scope.
We review measurement, definitions and the relationships between reports before drawing conclusions. Different systems can describe the same journey differently. Making those differences visible helps your team use the information with a clearer understanding of what it covers and where it falls short.
OUR SERVICE
We review how important actions are measured and what counts as a conversion. An enquiry, a click on a phone number and a completed sale mean different things, so they should be clearly identified in the reporting.
We examine the pages and marketing sources associated with customer activity. The scope can include devices, landing pages and key journeys, with comparisons chosen to answer the agreed business question.
Where appropriate information is available, we bring website activity closer to sales outcomes. Lead status, order values and returns can add context that website visits alone cannot provide, while access and data requirements are agreed with you.
We organise findings around what changed, the evidence behind it and the decisions it supports. Uncertainty, missing information and competing explanations should be visible alongside the conclusions.
YOUR BUSINESS
LEAD GENERATION
A campaign can appear effective while sending enquiries your business cannot use. We help define useful lead stages and discuss how sales feedback can inform marketing reports. For Bristol service businesses, geography, project type and suitability may be as important as the total number of enquiries.
ECOMMERCE
Sales changes can reflect stock, promotions, product mix or customer demand as well as marketing. We look at the available order and website information together, using comparable periods where possible. The aim is to give your next campaign or website decision a sounder basis.
HOW WE WORK
We establish the reporting question and the sources needed, review access and measurement, then work through the analysis. Findings are presented with their scope and limitations, followed by practical next steps for tracking, investigation or changes to the website and campaigns.
How we workUSEFUL TO KNOW
Yes. We can discuss a review of the current tracking and the reports your team uses. The first step is to agree the important customer actions and the questions the setup needs to answer.
They may use different definitions, attribution approaches or reporting periods. We can investigate the specific difference in your accounts and explain what can be reconciled, rather than assuming either report tells the whole story.
Yes. We can agree the measures, audience and level of detail required. A useful management report should connect findings to decisions and make any material gaps in the evidence clear.
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Bring us the decision you need to make and the reporting you currently rely on.
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